Active Brace and Limb partners with Quality Outcomes to help conduct Patient Satisfaction Surveys.
A Few Patient Survey Responses:
"I walked out on your competitors due to their lack of concern and a push of a device I did not want or order. Very satisfied with your service."
-Patient Survey submitted 9/15/21
"Active Brace and Limb is a great place to get both limb replacements and orthotics."
-Patient Survey submitted 9/9/21
"My dad is extremely anxious at doctor's appointments. The receptionist and practitioner were so nice and made him comfortable. Definitely a good experience here!"
-Patient Survey submitted 9/1/21
"I look forward to appointments with Scott and his team. Everyone is helpful, knowledgeable, courteous, and kind. "
-Patient Survey submitted 8/25/21
"Pam was great. She made me feel at ease and fitted me perfectly. I could certainly tell she had a lot of experience. I was very pleased with her service. "
-Patient Survey submitted 8/12/21
"Derek did a fantastic job. He was friendly, knowledgeable, and willing to explain any question I had. He made me feel very welcoming and comfortable. I will be returning for any of my future needs. Your front desk staff also exceeded my expectations with their friendly demeanor and attention to detail. They remembered my name from a conversation earlier in the morning. Both of your girls are indeed an asset to your team. First impressions are everything in business, and they are making sure your company gives off the right impression."
-Patient Survey submitted 5/4/21
"Megan and Mark are the best, but I mostly see Megan. Most excellently trained. Always responsive to my texts. Sees me immediately even if I don't have an appointment. Very responsive to my problems and questions. Couldn't ask for a better practitioner. Really."
-Patient Survey submitted 3/17/21
"I really like coming to Active Brace and Limb! I've worked with Megan and Mark and they are very pleasant. I usually work with Megan and she is fantastic. I can't say enough about her. They are both highly professional and friendly. Thank you!"
-Patient Survey submitted 3/4/21
"I was a walk-in with a script from my doctor, and everything went smoothly, especially considering the special Covid-19 circumstances."
-Patient Survey submitted 5/21/20
"I purchased my knee brace roughly 10 weeks ago. Not knowing I was in shock of the sticker price. Two weeks ago one of the clips broke on me. My wife brought it in and she was told I had to be there for a fitting. We came back in 15 min before my first appointment for my knee at the doctor. Despite all the people on edge and Corona craziness. Sorry about not knowing their titles. A guy came out and fitted me with a new brace right in the entrance free of charge and I was to my appointment with time to spare. The first guy that fitted me did a great job as well. I just wanted to say thank you and customer service like this is almost unheard of now days. I will gladly recommend you to everyone I know."
-Patient Survey submitted 5/18/20
"The gentleman who assisted me was extremely knowledgeable and friendly. I would recommend this business to others."
-Patient Survey submitted 5/5/20
"Excellent Service. Loved that we could stop by without an appointment and leave with the brace. THANK YOU"
-Patient Survey submitted 2/3/20
"The staff in the Traverse City office are great! Total quality care!"
-Patient Survey submitted 1/23/20
"This is the best place to get just what you need to help you work through your difficulties. Great help from the desk and professional staff alike. We left with all our questions answered and were told to call or stop by if we needed something."
-Patient Survey submitted 12/13/19
"The lady at the front desk was fantastic! I have worked in customer service for years and she exceeded my expectations which is not an easy task. I had been in similar places who disregarded my concern of a poor fitting brace. This lady was friendly, knowledgeable and made sure the brace was comfortable before I left. She made me feel welcome to come back if I had any issues. I wish more businesses had wonderful people like her in them".
-Patient Survey submitted 5/16/2019
"Jerry, you rock! My new AFOs feel wonderful. I thought I'd never get a walk in the woods again, but now I can whistle while I walk. It means so much to me. Thanks again!"
-Patient Testimonial submitted 1/8/2015
"My story begins in 1961 when I was born with proximal femoral focal deficiency and without a left hip joint. For the next 50 years I lived with an assortment of prostheses, made by various technicians from Michigan to Oregon and back. None of them were ever able to put me in a comfortable working prosthesis UNTIL...September of 2014 when I was led to Active Brace and Limb. I met with Mark Bishop and he put together a lightweight, comfortable, and durable prosthesis for me. Since I’ve been with Active Brace and Limb, I’ve been fit with the best prostheses I’ve ever had. I’ll be with Active Brace and Limb forever!
KUDOS, GOD BLESS AND THANKS TRAVERSE CITY ACTIVE BRACE AND LIMB!"
-M. Bramer
"My time with Active Brace and Limb has been just simply a great partnership. Working with Megan and Mark has been so easy from the beginning all the way through walking out with my new prosthesis. They really took the time to evaluate my situation and offer multiple options. The process and interaction made me feel like I had a true "Partner for Success". In the end, we decided on the elevated vacuum system, and it has exceeded my expectations for functionality and comfort. In addition to the evaluation and prosthesis fitting, they have always been there to service any adjustments required to keep me going. My recommendation is to go see Active Brace and Limb!"
-D. Brown
A Few Patient Survey Responses:
"I walked out on your competitors due to their lack of concern and a push of a device I did not want or order. Very satisfied with your service."
-Patient Survey submitted 9/15/21
"Active Brace and Limb is a great place to get both limb replacements and orthotics."
-Patient Survey submitted 9/9/21
"My dad is extremely anxious at doctor's appointments. The receptionist and practitioner were so nice and made him comfortable. Definitely a good experience here!"
-Patient Survey submitted 9/1/21
"I look forward to appointments with Scott and his team. Everyone is helpful, knowledgeable, courteous, and kind. "
-Patient Survey submitted 8/25/21
"Pam was great. She made me feel at ease and fitted me perfectly. I could certainly tell she had a lot of experience. I was very pleased with her service. "
-Patient Survey submitted 8/12/21
"Derek did a fantastic job. He was friendly, knowledgeable, and willing to explain any question I had. He made me feel very welcoming and comfortable. I will be returning for any of my future needs. Your front desk staff also exceeded my expectations with their friendly demeanor and attention to detail. They remembered my name from a conversation earlier in the morning. Both of your girls are indeed an asset to your team. First impressions are everything in business, and they are making sure your company gives off the right impression."
-Patient Survey submitted 5/4/21
"Megan and Mark are the best, but I mostly see Megan. Most excellently trained. Always responsive to my texts. Sees me immediately even if I don't have an appointment. Very responsive to my problems and questions. Couldn't ask for a better practitioner. Really."
-Patient Survey submitted 3/17/21
"I really like coming to Active Brace and Limb! I've worked with Megan and Mark and they are very pleasant. I usually work with Megan and she is fantastic. I can't say enough about her. They are both highly professional and friendly. Thank you!"
-Patient Survey submitted 3/4/21
"I was a walk-in with a script from my doctor, and everything went smoothly, especially considering the special Covid-19 circumstances."
-Patient Survey submitted 5/21/20
"I purchased my knee brace roughly 10 weeks ago. Not knowing I was in shock of the sticker price. Two weeks ago one of the clips broke on me. My wife brought it in and she was told I had to be there for a fitting. We came back in 15 min before my first appointment for my knee at the doctor. Despite all the people on edge and Corona craziness. Sorry about not knowing their titles. A guy came out and fitted me with a new brace right in the entrance free of charge and I was to my appointment with time to spare. The first guy that fitted me did a great job as well. I just wanted to say thank you and customer service like this is almost unheard of now days. I will gladly recommend you to everyone I know."
-Patient Survey submitted 5/18/20
"The gentleman who assisted me was extremely knowledgeable and friendly. I would recommend this business to others."
-Patient Survey submitted 5/5/20
"Excellent Service. Loved that we could stop by without an appointment and leave with the brace. THANK YOU"
-Patient Survey submitted 2/3/20
"The staff in the Traverse City office are great! Total quality care!"
-Patient Survey submitted 1/23/20
"This is the best place to get just what you need to help you work through your difficulties. Great help from the desk and professional staff alike. We left with all our questions answered and were told to call or stop by if we needed something."
-Patient Survey submitted 12/13/19
"The lady at the front desk was fantastic! I have worked in customer service for years and she exceeded my expectations which is not an easy task. I had been in similar places who disregarded my concern of a poor fitting brace. This lady was friendly, knowledgeable and made sure the brace was comfortable before I left. She made me feel welcome to come back if I had any issues. I wish more businesses had wonderful people like her in them".
-Patient Survey submitted 5/16/2019
"Jerry, you rock! My new AFOs feel wonderful. I thought I'd never get a walk in the woods again, but now I can whistle while I walk. It means so much to me. Thanks again!"
-Patient Testimonial submitted 1/8/2015
"My story begins in 1961 when I was born with proximal femoral focal deficiency and without a left hip joint. For the next 50 years I lived with an assortment of prostheses, made by various technicians from Michigan to Oregon and back. None of them were ever able to put me in a comfortable working prosthesis UNTIL...September of 2014 when I was led to Active Brace and Limb. I met with Mark Bishop and he put together a lightweight, comfortable, and durable prosthesis for me. Since I’ve been with Active Brace and Limb, I’ve been fit with the best prostheses I’ve ever had. I’ll be with Active Brace and Limb forever!
KUDOS, GOD BLESS AND THANKS TRAVERSE CITY ACTIVE BRACE AND LIMB!"
-M. Bramer
"My time with Active Brace and Limb has been just simply a great partnership. Working with Megan and Mark has been so easy from the beginning all the way through walking out with my new prosthesis. They really took the time to evaluate my situation and offer multiple options. The process and interaction made me feel like I had a true "Partner for Success". In the end, we decided on the elevated vacuum system, and it has exceeded my expectations for functionality and comfort. In addition to the evaluation and prosthesis fitting, they have always been there to service any adjustments required to keep me going. My recommendation is to go see Active Brace and Limb!"
-D. Brown
Dear Scott and Jerry:
"I am writing to let you know how pleased I am with the care and work everyone does at Active Brace and Limb. We have now been going to Active Brace and Limb for a couple of years and they have been so helpful to us. What I have found at Active Brace and Limb goes beyond what we have experienced before. From the moment we walked in the door, we were greeted and treated with "care". I can't express enough thanks to everyone there who has treated us so well. From stories, to jokes and just kindness, everyone has been so helpful. In conclusion, I would highly recommend Active Brace and Limb. I am very thankful you have such a great team! Keep up the great work!"
-J. Markcum
To the Staff of Active Brace and Limb:
"Thank you so much for all of your work and patience working with me. Everyone at your office made me feel so comfortable. Thank you for taking the time to explain everything and answering my questions. You are truly great with a great team!"
-D. Knopf
"I am writing to let you know how pleased I am with the care and work everyone does at Active Brace and Limb. We have now been going to Active Brace and Limb for a couple of years and they have been so helpful to us. What I have found at Active Brace and Limb goes beyond what we have experienced before. From the moment we walked in the door, we were greeted and treated with "care". I can't express enough thanks to everyone there who has treated us so well. From stories, to jokes and just kindness, everyone has been so helpful. In conclusion, I would highly recommend Active Brace and Limb. I am very thankful you have such a great team! Keep up the great work!"
-J. Markcum
To the Staff of Active Brace and Limb:
"Thank you so much for all of your work and patience working with me. Everyone at your office made me feel so comfortable. Thank you for taking the time to explain everything and answering my questions. You are truly great with a great team!"
-D. Knopf
